Frequently Asked Questions — ConsumerVoice

Question 1

What is ConsumerVoice?

Accepted Answer

ConsumerVoice is an independent consumer review platform that collects, verifies, and publishes real customer experiences with companies and products. Our mission is to give consumers a trusted voice and help others make informed purchasing decisions.

Question 2

Is ConsumerVoice free to use?

Accepted Answer

Yes. Reading reviews, browsing company profiles, and submitting your own review are all completely free. We are funded through advertising and do not charge consumers for any core features.

Question 3

Who can submit a review?

Accepted Answer

Any consumer who has had a direct experience with a company or product can submit a review. You must create a free account and agree to our community guidelines before posting.

Question 4

How do I submit a review?

Accepted Answer

Click 'Write a Review' in the navigation bar or on any company profile page. You will be prompted to create a free account or log in, then guided through a short form to describe your experience and assign a star rating.

Question 5

Can I edit or delete my review?

Accepted Answer

Yes. Log in to your ConsumerVoice account, navigate to your profile, and select the review you wish to edit or remove. Edits are subject to re-moderation before going live.

Question 6

How are reviews verified?

Accepted Answer

All reviews are submitted by registered users. Our moderation team reviews each submission for compliance with our community guidelines — including checks for spam, fake reviews, and abusive content — before publication.

Question 7

Can I post a review anonymously?

Accepted Answer

Your display name is shown on your review, but your personal contact details are never made public. You may use a pseudonym as your display name when setting up your account.

Question 8

How can a company respond to reviews?

Accepted Answer

Companies can claim their profile on ConsumerVoice and post official responses to individual reviews. Claimed profiles are marked with a verified badge so consumers know the company is actively engaged.

Question 9

Can a company remove a negative review?

Accepted Answer

No. Companies cannot remove reviews. Only ConsumerVoice moderators can remove a review — and only if it violates our community guidelines. Legitimate negative feedback stays on the platform.

Question 10

What is a Collective Complaint?

Accepted Answer

A Collective Complaint allows multiple consumers experiencing the same issue to combine their voices into a single, more impactful complaint directed at the company. It increases visibility and the likelihood of a company response.

Question 11

How do I report a fraudulent review?

Accepted Answer

Use the 'Report' button on any review to flag it for our moderation team. We investigate all reports within 3 business days and take appropriate action, including removal if the review violates our guidelines.

Question 12

How do I contact ConsumerVoice support?

Accepted Answer

You can reach our support team by phone at +1 (747) 850-0064 (Monday–Friday, 9 AM–6 PM ET) or by using the contact form on our Customer Service page. We aim to respond to all enquiries within 2 business days.

Question 13

How is my personal data handled?

Accepted Answer

We take your privacy seriously. Your personal data is handled in accordance with our Privacy Policy. We do not sell your personal information to third parties. Please review our Privacy Policy for full details.